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Return Policy

Jac + Jack offer returns and exchanges on orders placed online and in store, if returned within 14 days of your delivery date based on the below conditions.

Returned items must be received back in original condition, unworn and unwashed with all tags attached. Swimwear must be returned with the hygiene sticker attached.

Items purchased at full price are eligible to return for a refund, store credit or exchange.

Items purchased on sale or during promotions are eligible to return for a store credit or exchange only, unless deemed faulty.

Items marked as 'Final Sale' cannot be returned for a refund or credit, and can only be exchanged for another size in the same colour where stock is available.

How To Return

Orders placed on can be returned via post, or to any of our Jac + Jack stores. If you purchased your item/s in store, please return to any of our stores to process your return.

To request a return for an online order, please email with the details of your return.

Orders returned to store are processed free of charge, while the customer is responsible for postage charges to return items via post.

Please ensure orders are returned with a traceable shipment method and a record of your tracking number is kept. Once received, please allow 5 business days for your return to be processed.


If you requested, and your order qualifies for a refund, you will be credited back to your original method of payment - whether that be a credit card, gift card or buy now, pay later account.

Once your refund has been processed, please allow 3-5 days for the funds to reach your account with this timeframe dependant on your bank.

If you requested a credit note, or if your item was purchased while on sale, you will be issued a credit number and PIN to the value of your item. Credit notes are valid for 3 years from the date of issue and can be used online at and in Jac + Jack stores.

Credit notes are not refundable or redeemable for cash.


We offer easy exchanges in store and online for items of the same value, if your item isn't quite right.

To exchange your item online, please email with details of your order and the item you would like to exchange for. We recommend returning your item as promptly as possible as we are unable to hold onto any items for your exchange.

If your requested item has sold out by the time we process your return, you will be issued with a credit note to be used online or in Jac + Jack stores within 3 years from the date of issue.

If you would like to exchange your item in store, our staff would be more than happy to assist. We recommend utilising our 'find in store' functionality on our product page to confirm availability of your desired item and size before visiting the store.


If you have changed your mind and would like to cancel an order, please email us at as soon as possible after placing your order. Orders that have already been shipped cannot be cancelled.

Faulty/Incorrect Items

All items are quality inspected before being dispatched, but in the rare occurrence where a faulty or incorrect item is received we'd love to rectify the situation straight away.

If you have received the incorrect item or an item with a defect please email us at

Colour Representation

We aim to ensure all colours across our website are represented accurately - from our studio to outdoor photoshoots. While every care is taken during post-production, some colours will vary between computer screens and may not display in the same way online as they do as in natural light.