Jac + Jack FAQs - Common Questions & More - Jac + Jack AU

You can find them in your Order Confirmation email or on the View My Order page in your Jac + Jack account.

Weekday orders placed before 11am are prepared same day. Orders placed after 11am or over the weekend are prepared the next business day. All orders dispatch within 48 business hours (shipping times may vary). Allow for a 1-2 day delay during sale periods.

Orders placed before 11am are available for same day pickup. Orders placed after 11am are ready for next day collection. You’ll receive an email when your order is ready. If you require any assistance contact your elected pick up store or email service@jacandjack.com for assistance.

Yes. All shipments require a signature.

You can use the tracking link provided in your Order Confirmation email.

Yes for all shipments except for USA deliveries that are sent via DHL. Australia Post provides tracking, missed delivery management, and shipping amendments (where available). You can view more at auspost.com.au.

Orders dispatch within 48 business hours. Shipping times may vary once dispatched. Please allow an additional 1-2 days during sale periods.

Yes. Free standard shipping applies to orders over $450 in Australia and New Zealand. For more information about Shipping review our Shipping Policy

We ship to New Zealand and the USA. For all other destinations (Rest of World), email service@jacandjack.com.

International duties and taxes may apply and are payable by the customer. New Zealand: for orders under $1000 NZD, duties are collected at checkout; for orders over $1000 NZD, the customer pays duties via NZ customs.

Please check your tracking first, then visit auspost.com.au (or use the Australia Post app). If your shipment was split, you may have multiple tracking numbers. If you need further assistance contact service@jacandjack.com and one of our customer service team members will be happy to assist.

Yes, Full Price items may be refunded, exchanged for size, or returned for a credit note. Returned Sale items are eligible for a credit note or size exchange only. Final Sale items cannot be returned unless faulty. All returns must meet the full returns policy, view here. Returns Policy

Online orders placed on jacandjack.com can be returned to any store. Store purchases cannot be returned online.

No. Credit notes are valid for 6 months from the issue date and cannot be extended.

Yes. Credit notes can be transferred to another person to use within the 6 month validity period. Credit notes are not redeemable for cash and can’t be used to purchase gift cards.

You will find instructions on the email sent with your Credit Note or Gift Voucher. Credit Notes and Gift Vouchers can be used in all Jac + Jack Stores and online.

Jac + Jack garments are designed to last with the right care. We select premium natural fabrics and innovative, sustainbly sourced textiles. We work with some of the finest mills in the world and a group of trusted suppliers to ensure or quality standards are maintained creating clothes last last sesaon after season. Each garment has care instructions label sewn inside. You can find further care tips are online here. Garment Care

If your garment is faulty or you have a question, contact service@jacandjack.com or visit a store for assistance.

You can check if an item is in stock at a specific store on its product page by selecting your size and clicking “Find in store”. If an item is sold out in your size, you can sign up for an email notification when it becomes available.

If you’re looking for an item in a store and it’s sold out, our team can arrange complimentary express delivery to your address from one of our other store locations. If you need further assistance, contact a store or email customer service at service@jacandjack.com.

You can use the size guide on each product page to work out your best size. If you would like further assistance reach out to one of our team at a store or at service@jacandjack.com who will be happy to help.