Collection of your personal information
Jac + Jack collects personal information from our online visitors when they place an order or when they join the Jac + Jack mailing list. If an order is placed, Jac + Jack holds personal information including your name, email address, phone number/s, shipping and billing address to process and fulfil the order.
Your credit card details will never be held by Jac + Jack.
In certain circumstances Jac + Jack may be required to collect and store additional data. Jac + Jack will only do this with your consent. These details allow Jac + Jack to process your order and to let you know the status of your order.
You may refuse to provide us with some or all of your personal information, however this may prevent us from processing your transactions or delivering products to you.
Jac + Jack may also need to obtain information for authentication or identity checks in the prevention of fraud. These measures are taken for your security.
What we might use your personal information for
Jac + Jack will likely use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience.
Jac + Jack will never disclose your information unless there is a legal obligation or duty to do so or unless you agree.
When you register with Jac + Jack, you will be asked if you want to “Subscribe” to our mailing list. If you choose to “Subscribe” for this service, the information you provide will allow Jac + Jack to advise you about new products, special offers and other events or items of interest, from time to time.
If you create an online account with us that enables you to track your orders or receive “back in stock” notifications (although it is not necessary to create an account in order to use the Website), we may collect and use your Personal Data to keep you updated about special offers, send updates related to the Website, and facilitate checkout during purchase transactions.
Jac + Jack collates statistical information about site traffic, sales and other commercial information which might be passed on to trusted third parties however these statistics do not include any information which can identify you personally.
We might use your personal information for internal marketing and demographic studies, together with your non-personal data to monitor customer patterns in an effort to consistently improve the jacandjack.com site for a better online shopping experience.
Security of your personal information
Jac + Jack only collects personally identifiable information to the extent deemed reasonably necessary to serve you, in view of its legitimate business purposes as set out above, and we will do our best to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided.
When you place an order or access your account information, Jac + Jack uses a Secure Socket Layer (SSL) so your details are encrypted before being sent to us to protect them from unauthorised use.
Jac + Jack recommends reading the policy and disclaimers published by any other organisations before submitting any personal information to them.
Other information we might collect
Jac + Jack might collect non-personal data about your use of jacandjack.com, such as pages visited, times and volume of use of our services as well as traffic data. Traffic data includes all logs, details of networks, time of log-on or access, length of sessions and similar systems data and your IP address. The information collected helps Jac + Jack to improve its online service to you.
Accessing or updating your personal information
If personal information maintained by Jac + Jack is not correct you can easily update it using the “Log In” menu on the home page where your personal information will be made available, in the “My Account” section, for review and you can make any changes there.
In or Out
If you would like to Unsubscribe from receiving emails from Jac+Jack you can do so by clicking the automated Unsubscribe link which is always included at the bottom left on every email Jac + Jack sends or if you would like to be removed from the Jac+Jack database please call us on +61 (02) 9380 6630 or you might prefer to email firstname.lastname@example.org
Changes to this policy
Questions + Complaints
We would love to hear from you. If you would like to share something with us please call the Jac + Jack service department on +61 (02) 9380 6630 or you might prefer to email email@example.com