Within Australia

$8 - standard shipping with Australia Post (3-5 business days)

$12 - express shipping with Australia Post (1-2 business days)

Free express shipping on orders over $250

Free click & collect from Jac + Jack stores in Australia, where items are available

Within New Zealand

$20 - flat rate express with DHL (3-5 business days)

Free express shipping on all orders over $500

During sale and promotional periods at Jac + Jack it may take a little longer to deliver your order.


We encourage you to download the Australia Post app to track your order and make shipping amendments where required.

If you refuse delivery of any order placed on, the package will be returned to us. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

We are offering an extended return period for all orders placed between the 1st and 30th of December. Contact us at to request your return before January 30th.


  • Sale items are only eligible on return for online store credit or exchange of size.
  • Please bring in store your order confirmation email for proof of purchase.
  • If requesting an exchange, our team can process this for you in store.
  • When requesting a refund or credit note your return will be noted and sent to our customer service department.
  • Our customer service department will process your refund or credit note request and send a confirmation email to your original purchase email address.
  • Afterpay purchases made online are only eligible for credit notes or refund, we do not offer exchanges in store for afterpay purchases made through our online site.


  • Sale items are only eligible on return for online store credit or exchange of size. 
  • Items must be returned unused, unaltered and unwashed with all original packaging and labelling in good condition.
  • Your refund will be in the same form as the original purchase.
  • Shipping and handling charges are non-refundable.
  • We only accept returns that were purchased from this website. will not accept orders that were purchased from other retailers.
  • Please note, credit notes are valid for three years, and are eligible to use in store and online.
  • If you receive an item that is damaged, please contact customer service immediately at


To request a return, simply email with your order number and the item/s you'd like to return, and a member of our customer service team will be in touch.

For questions pertaining to our website, web orders, and web returns: If your inquiry is about an order, please include the order number in your email. 

For questions pertaining to product fit, colour, care, and styling, please email

For press enquiries:

For all other questions:

Unfortunately, we are not able to edit the items in an order once the order has been placed. To try to cancel an order please contact but due to time differences, we cannot guarantee customer service will receive your request before the order ships.

Once your order has been packed to ship we unfortunately cannot amend your shipping address at our end. However, you are able to change this directly with Australia Post.

We encourage you to download the Australia Post app to track your order and make shipping amendments where required

You’ll need to either login to your existing MyPost account or create a new one (

Then using your tracking number, follow the instructions for parcel redirect here:

  • Offers valid for a limited time and cannot be combined with any other offer.
  • Offers not valid on sale items (products marked with slash-through prices), previous purchases, international orders or towards the purchase of gift cards/vouchers.
  • Prices and availability are for a limited time and subject to change without notice.
  • Offers are exclusive of taxes and shipping.

We accept the following payment methods:

  • Alll major credit cards: Mastercard, Visa, American Express.
  • Paypal, ApplePay, and Amazon Pay. (Please note that Prime shipping does not apply)
  • Afterpay and Klarna.

Orders are processed pending item availability and credit card validation.

We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days.

If you feel the decline was in error, please retry with same card, or use another payment method.

JACANDJACK.COM currently delivers to all destinations within Australia and New Zealand.

For shipping to the US and UK please visit JACANDJACK.CO.

For all other international destinations, please email us at"> and a member of our team will be in touch to finalise your order and organise shipping.

We fulfill from our six physical stores across Australia. Because of this, from time to time, products for an order will be shipped from more than one store. When this is the case, you will receive a shipping confirmation email for each package. 

On occasion we will re-stock some of our items. Please sign up to receive a back-in-stock notification on the product page, or make sure to check back frequently if an item you want is not available at the time you are on the site.

Jac + Jack do not have an outlet site, and only ever run sales at We can only guarantee the high quality of service and product when purchasing online, at