Unfortunately, we are not able to edit the items in an order once the order has been placed. To try to cancel an order please contact email@example.com but due to time differences, we cannot guarantee customer service will receive your request before the order ships.
Orders are processed pending item availability and credit card validation.
We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days.
If you feel the decline was in error, please retry with same card, or use another payment method.
We fulfill from our six physical stores across Australia. Because of this, from time to time, products for an order will be shipped from more than one store. When this is the case, you will receive a shipping confirmation email for each package.
On occasion we will re-stock some of our items. Please sign up to receive a back-in-stock notification on the product page, or make sure to check back frequently if an item you want is not available at the time you are on the site.