We are offering free express shipping on all orders within Australia for a limited time.
Australia Post are currently experiencing some delays due to the COVID lockdowns throughout Australia, so please expect delays on your order.
Please allow 1-2 business days for order processing and shipment, and an additional 2-5 business days for delivery. International orders take 3-6 days to arrive. Orders placed over the weekend will not be processed until the following business day.
We encourage you to download the Australia Post app to track your order and make shipping amendments where required.
During Sale periods at Jac + Jack it may take a little longer to deliver your order.
JacandJack.com does not process or ship orders on Saturday, Sunday, or company observed holidays.
If you refuse delivery of any order placed on JacandJack.com, the package will be returned to us. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.
Unfortunately, we are not able to edit the items in an order once the order has been placed. To try to cancel an order please contact firstname.lastname@example.org but due to time differences, we cannot guarantee customer service will receive your request before the order ships.
Orders are processed pending item availability and credit card validation.
We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days.
If you feel the decline was in error, please retry with same card, or use another payment method.
We fulfill from our six physical stores across Australia. Because of this, from time to time, products for an order will be shipped from more than one store. When this is the case, you will receive a shipping confirmation email for each package.
On occasion we will re-stock some of our items. Please sign up to receive a back-in-stock notification on the product page, or make sure to check back frequently if an item you want is not available at the time you are on the site.
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